Shipping & Fulfilment
AUSTRALIAN ORDERS
Standard Shipping - $9.95 (excludes wholesale)
Express Shipping - calculated at checkout
FREE SHIPPING - for orders over $130
Typical delivery times:
Standard Post: 2-6 business days (up to 15 for WA & NT).
Express Post: 1-4 business days.
Dispatch:
Orders are shipped from our Sydney or Sunshine Coast warehouse within 1–3 business days (longer during peak sales). You’ll receive tracking details via email once your order is on the way.
Delivery notifications:
If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel hasn’t been linked to your MyPost account, a delivery card will be left.
INTERNATIONAL ORDERS
Please note: If you're ordering from outside Australia, read below for important info about customs duties and local delivery tracking.
Flat Rate International Shipping:
USA - $10.95
Canada - $13.95
UK - £10.95
Singapore $12.95
Other countries: Shipping cost is calculated at checkout based on weight & destination.
FREE International Shipping:
USA Orders Over US$90
Canada Orders Over CA$130
New Zealand Orders Over NZ$160
UK Orders Over £70
Singapore Orders Over SG$130
(Excludes Wholesale)
Typical delivery times to major cities:
International Standard:*
UK & NZ: 4-7 business days
USA & Canada: 5-9 business days
Other Countries: 6-20 business days
International Express: 3-9 business days*
*(Check with Australia Post for your location-specific estimate.)
Dispatch & Carrier:
We dispatch orders from Australia within 1–3 business days (longer during busy periods) using Australia Post International Pack & Track service.
You’ll receive tracking details via email as soon as your order ships.
Tracking & Customs Information:
Once your parcel arrives in your country, we strongly recommend tracking it using your local postal service (e.g., USPS, Royal Mail, NZ Post) with the same tracking number.
They provide the most accurate updates on customs clearance, delivery attempts, and final handover.
🔔 Important:
If your country applies customs duties or import taxes, your local postal service will usually contact you via email or SMS with payment instructions.
Please track your parcel through your national postal provider and check your inbox (including spam/junk folders) to avoid missed updates.
If customs duties go unpaid, parcels may be returned to sender or discarded by customs. We do not offer refunds for parcels that are unclaimed, refused, or disposed of due to non-payment.
ALL ORDERS
UNEXPECTED SHIPPING DELAYS (FORCE MAJEURE CLAUSE)
While we strive to meet estimated delivery times, we cannot be held responsible for delays caused by circumstances beyond our control, including weather disruptions, customs delays, courier strikes, or global events.
RETURN TO SENDER / UNDELIVERABLE PACKAGES
If your order is returned to us due to an incorrect address, failed delivery attempt, or unpaid customs duties, we’ll reach out to arrange redelivery. Additional shipping and handling fees will apply.
If you choose not to have the order resent, we will refund the product cost minus any return shipping and restocking fees. Shipping charges are non-refundable.
