FAQ

When will my Brightberry order be shipped?

We are fulfilling orders every Monday, Wednesday & Friday (except on holidays). The cut-off time on these days is 10 am. You will receive an email notification with your tracking number when your order is fulfilled.

If you have an urgent order, please send us an email, and we will make sure it goes out asap.

 

Do you offer free shipping?

Yes! Any purchase over $99 qualifies you for free shipping within Australia and will automatically apply at checkout.

If, for some reason, this doesn't work and you experience a glitch, please contact us at contact@brightberry.com.au before placing your order so we can fix the issue for you.

 

What are Brightberry products made from?

Our products are made of food-grade silicone, free of harmful chemicals such as BPA, BPS, PVC, or phthalates. Food-grade silicone is non-toxic and safer than plastic tableware. In addition, it withstands heating and freezing without leaching hazardous chemicals like some plastic equivalents.

 

Will the suction work on any surface?

Suction bowls and plates can be attached with suction to most flat surfaces. However, some high chairs and wooden surfaces that are textured, unsealed, or damaged will make it difficult to achieve lasting suction.

For good suction, make sure both the suction base and the surface are clean and without the soap film. Then, to attach it, press down in the middle of the bowl/plate with your thumb or spoon to push the air out of the suction base. That's it! 

 

Will the bib catch all the food?

A stay-open front pocket makes it the best possible opportunity to catch most of the dropped food. However, it is quite unlikely that our little munchkins will only drop the food right into the pocket. Therefore, my preferred way to prevent food leftovers on clothing is to use a burp cloth on the lap.

Even if all the food cannot be caught, our bibs are easy to clean and don't have any seams where food could get stuck and get mouldy (as it does with fabric bibs, ew). 

 

Is it safe to cut food on Brightberry plates?

Yes, however, please do not use sharp knives as you can damage the silicone surface.

 

What is the best way to clean Brightberry products?

Wash the products thoroughly before first use and after each use. Use warm water, a soft sponge and mild detergent, or wash it in a dishwasher (yes, even the bib). 

For that perfect "new" look every time, we recommend handwashing & towel drying all silicone tableware. However, as busy parents, we all love using a dishwasher. It is entirely safe, but it sometimes leaves mineral and oil marks on the silicone. However, it is not harmful, and to remove any leftover residue, put the products in boiling water for a few minutes, and they will look like new. 

 

There are white spots on my products after cleaning. What is it?

You see the minerals from water, similar to what you can notice on the glasses washed in a dishwasher. It is more noticeable on darker colour products. It is not harmful. A simple solution is to wipe dry the products instead of letting them dry naturally.

To remove any leftover residue, simply put the products in boiling water for a few minutes.

 

My product has food stains; I can't get them out!

Silicone is stain-resistant; however, some foods, particularly pumpkin or carrot puree, can still leave a visible stain. To prevent that, do not let the food stay on the products for a prolonged time. The best is to wash the products immediately.

Generally (by my experience), these food stains will not be there permanently; most of the times, all it takes to get them out, is a few washes in a dishwasher.

 

Do I smell dish soap?

Silicone is odourless, but it can take odours from food, detergents or other materials if in close proximity for a prolonged time. For example, some dishwashing detergents can make silicone to hold on to the smell. It is not harmful at all! The easiest solution is to clean the product by boiling it for a few minutes. Silicone absorbs the scents at high temperatures; hence that is the easiest way to get rid of them. The second option is to "bake off "the odours by baking the silicone products at 160 C (fan-forced oven) for 15 minutes. Contact us if you need any further advice.

 

I've changed my mind; can I return my purchase?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, or if you have questions or concerns, you can contact us via our contact page. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

I forgot to enter a discount code when checking out. Can I get a refund?

No, sorry. But we're happy to give you a discount on your next order with a value of the discount code if you contact us within 7 days of placing the order at contact@brightberry.com.au.