Brightberry eGift Card
Give the gift of choice with our eGift Card! Remove the guesswork and put the ease back into gifting.
Choose the amount between $30 and $200 and send it to your loved ones (or yourself).
Please note: add a personalised message & email to the "Special instructions for seller" box if you would like us to send a gift card to your recipient.
Our eGift Cards can be redeemed online in Brightberry store and there's no expiry date!
AUSTRALIAN ORDERS
Standard Shipping: $9.95 (excludes wholesale)
Express Shipping: Calculated at checkout
FREE Shipping: Orders over $150
Typical delivery times:
Standard Post: 2-6 business days (up to 15 for WA & NT).
Express Post: 1-4 business days.
Dispatch: Ships from QLD in 1–3 business days; tracking provided.
Delivery notifications:
Australia Post will notify you via the AusPost app, email, or SMS. If your parcel hasn’t been linked to your MyPost account, and you're not at home, a delivery card will be left.
INTERNATIONAL ORDERS
We offer the following shipping rates for select countries:
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New Zealand: $13.95 (free for orders over NZ$160).
- Singapore: $12.95
- UK: £10.95
- Canada: $13.95
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Other Countries: Shipping costs are calculated at checkout based on weight and destination.
- US: temporarily suspended (more info below)
Delivery times*
- Standard: UK & NZ: 7 business days, Canada: 9 business days, Other Countries: 10-20 business days
- Express: 3-9 business days
*Note: Delivery times are estimates. Check Australia Post's delivery guide for your location.
Dispatch & Carrier
We dispatch orders from Australia within 1–3 business days (longer during busy periods) using Australia Post International Pack & Track service. You’ll receive tracking details via email as soon as your order ships.
Once your parcel arrives in your country, track it using your local postal service (e.g., USPS, Royal Mail, NZ Post) using the same tracking number for accurate updates on customs clearance and delivery.
U.S. and PUERTO RICO — TEMPORARY PAUSE
Effective 26 August 2025, Australia Post has temporarily suspended acceptance of postal goods to the United States and Puerto Rico while new U.S. customs requirements are implemented.
What we’re doing: We’ve paused U.S. shipping at checkout and are exploring alternative compliant options with our carriers. We’ll update this page as soon as service resumes.
🔔 Customs Duties & Taxes
You’re responsible for duties/taxes in all countries. Carriers (e.g., USPS, Royal Mail) collect duties on arrival; check email/SMS (including spam) for payment instructions. Unpaid duties may lead to non-delivery (non-refunded).
Important for USA: From August 29, 2025, all imports face duties, collected by the carrier on arrival. Track via USPS or courier for updates; check email/SMS (including spam/junk) for duty payment instructions. Unpaid duties may lead to parcel return or disposal (non-refunded).
- Customs: You’re responsible for duties/taxes in all countries. Unpaid duties may result in non-delivery.
ALL ORDERS:
Delays (e.g., customs, weather) may occur. Incorrect addresses or unpaid duties may incur fees or partial refunds.
