FREE Essentials Pack
AUSTRALIAN ORDERS
Standard Shipping: $9.95 (excludes wholesale)
FREE Shipping: Orders over $150
Express Shipping: Calculated at checkout
Typical delivery times:
Standard Post: 2-6 business days (up to 15 for WA & NT)
Express Post: 1-4 business days
Dispatch: Ships from QLD in 1-3 business days, tracking provided. We ship with Australia Post and Aramex (depending on your location and parcel size). You'll receive a tracking email from Brightberry once your order has been dispatched.
Delivery notifications:
If shipped with Australia Post, they'll notify you via the AusPost app, email, or SMS. If your parcel hasn't been linked to your MyPost account and you're not home, a delivery card will be left.
INTERNATIONAL ORDERS
We ship to many countries worldwide, including the UK, USA, Canada, New Zealand, and across Asia. At this time, we're unable to ship to EU countries or the rest of Europe.
Shipping costs are calculated at checkout based on weight and destination.
Delivery times*
Standard: 5-20 business days. Express: 3-9 business days.
*Delivery times are estimates. Check Australia Post's delivery guide for your location.
Dispatch & Carrier
We dispatch orders from Australia within 1-3 business days (longer during busy periods) using Australia Post International Pack & Track. You'll receive tracking details via email as soon as your order ships.
Once your parcel arrives in your country, track it using your local postal service (e.g., USPS, Royal Mail, NZ Post) using the same tracking number for accurate updates on customs clearance and delivery.
🔔 Customs Duties & Taxes
USA
We cover all tariffs and import duties; there are no extra charges on delivery in the US.
Other Countries
Customers are responsible for local duties and taxes. Carriers will collect these upon arrival. Please check your email/SMS (including spam) for payment instructions. Unpaid duties may result in non-delivery (non-refundable).
All Orders
Delivery delays may occur due to customs, weather, or other factors. Fees or partial refunds may apply for incorrect addresses or unpaid duties.