Sensory Baby Book - Ocean Friends

AUSTRALIAN ORDERS

Standard Shipping: $9.95 (excludes wholesale)
Express Shipping: Calculated at checkout 
FREE Shipping: Orders over $150

Typical delivery times:
Standard Post: 2-6 business days (up to 15 for WA & NT).
Express Post: 1-4 business days.

Dispatch: Ships from QLD in 1–3 business days; tracking provided.

Delivery notifications:
Australia Post will notify you via the AusPost app, email, or SMS. If your parcel hasn’t been linked to your MyPost account, and you're not at home, a delivery card will be left.

INTERNATIONAL ORDERS

We offer the following shipping rates for select countries:

• New Zealand: $13.95 (free for orders over NZ$160)
  
• USA: $10.95
• UK: £10.95
• Other Countries: Shipping costs are calculated at checkout based on weight and destination.

Delivery times*

Standard: 5-20 business days; Express: 3-9 business days.
*Delivery times are estimates. Check Australia Post's delivery guide for your location.

Important for EU Customers (Including the Netherlands)

We’ve reopened shipping to the Netherlands and some EU countries following many customer requests.
Deliveries may take up to 5 weeks with limited tracking updates after leaving Australia, but parcels do arrive safely. Please allow extra time for customs and local delivery.

Dispatch & Carrier

We dispatch orders from Australia within 1–3 business days (longer during busy periods) using Australia Post International Pack & Track service. You’ll receive tracking details via email as soon as your order ships.

Once your parcel arrives in your country, track it using your local postal service (e.g., USPS, Royal Mail, NZ Post) using the same tracking number for accurate updates on customs clearance and delivery.

🔔 Customs Duties & Taxes

USA
We cover all tariffs and import duties; there are NO extra charges on delivery in the US.

Other Countries (including the EU):
Customers are responsible for local duties and taxes. Carriers will collect these upon arrival — please check your email/SMS (including spam) for payment instructions. Unpaid duties may result in non-delivery (non-refundable).

All Orders
Delivery delays may occur due to customs, weather, or other factors. Fees or partial refunds may apply for incorrect addresses or unpaid duties.

Read Full Shipping Policy